Breakdown support
Emergency breakdown support
When a plate heat exchanger fails and your process is at stake, call us on (02) 9897 7371. Breakdowns get priority.
Overview
When a unit fails unexpectedly
A major leak, cross-contamination between media or a sudden loss of heating or cooling can stop a process. The quickest way back is a clear picture of the unit, the fault and the parts involved.
Call us with the nameplate details and a description of what has happened. We’ll help you work out what needs to be inspected and which service or parts will get the unit back into operation — an on-site visit, a workshop repair or replacement plates and gaskets.
Warning signs
Common breakdowns
- Major external leak
- Suspected cross-contamination
- Sudden loss of heating or cooling
- Gasket blown out of its groove
- Leak after a pressure or temperature spike
- Unit failed on restart after a shutdown
What’s included
How we help
01
Priority response
Breakdown calls are prioritised over routine work.
02
Fault assessment
We talk through the symptoms and photos to narrow down the likely cause.
03
Parts identification
Replacement plates and gaskets identified from the nameplate, photos or samples.
04
Repair options
On-site servicing, workshop repair or replacement parts — whichever gets you running soonest.
Our process
What happens when you call
- Call (02) 9897 7371
- Describe the fault and send photos
- Assessment
- Repair plan
- Service or parts
Equipment
Suitable equipment and applications
- Gasketed plate heat exchangers
- Brazed plate units (replacement selection)
Industries
Where we do this work
FAQ
Common questions
What should I do first when a unit fails?
Make the unit safe following your site’s isolation procedures, note the nameplate details, take photos of the leak or damage, then call us.
What information helps in a breakdown?
The make, model and serial number from the nameplate, the media on each side, operating temperatures and pressures, and photos of the fault.
Can you supply parts urgently?
Call us with the nameplate details and we’ll tell you what’s needed and how quickly it can be supplied.
Related
Related services and parts
On-site servicing
Inspection, leak detection and servicing without removing the unit from your plant.
Workshop servicing
Full strip-down, clean, crack test, re-gasket and rebuild at our Granville workshop.
Find my part
Send the nameplate details and photos — we’ll identify the parts.
Get in touch
Unit down right now?
Call (02) 9897 7371 — breakdowns get priority. A nameplate photo and a short description of the fault help us move quickly.