Why Brantec
Why customers work with Brantec
Specialist knowledge, practical advice and one team for service and parts — backed by a written record of every job.
Our advantages
What you get from a specialist
01
Specialist knowledge
We focus on plate heat exchangers — design, service and parts — rather than treating them as one item among many.
02
Engineering-led support
Advice based on the duty, the unit’s data and its original configuration, not guesswork.
03
Service and parts from one supplier
The team that services your unit also supplies the plates and gaskets, so nothing falls between suppliers.
04
Many makes and models
We service and supply parts for many common makes. Send the nameplate and we’ll confirm.
05
Local assistance
A Sydney workshop in Granville, NSW, with stocked parts held locally.
06
Documented work
Every service comes back with a written report covering the work done, condition and recommendations.
07
Honest repair-or-replace advice
We’ll tell you when refurbishment makes sense — and when it doesn’t.
08
Whole-of-life support
From selection and supply to servicing, rebuilds and end-of-life replacement.
09
Clear communication
Quotes before parts are fitted, and plain explanations of what we found.
How we work
How we work
The same five steps apply whether the job is an inspection, a clean or a full rebuild.
- Inspect
- Assess
- Service or redesign
- Test
- Return to operation
Replacement parts are quoted before they are fitted, and work is planned around your shutdowns where possible.
Quality & testing
Quality checks built into the work
- Every plate and gasket inspected for quality and consistency before supply
- Plates crack-tested during workshop services
- Units tested after rebuild before they leave the workshop
- Dimensional checks against the unit’s original specification on site
- Written service reports with findings and recommendations
Customer support
Support that continues after the job
We keep the details of the units we work on, so the next service, parts order or duty change starts from what we already know.
Need help between services? Call us on (02) 9897 7371 or email admin@brantec.com.au.
FAQ
Common questions
Do you only work on one brand?
No. We service and supply parts for many common makes and models. Send the nameplate details and we’ll confirm.
Do you use OEM parts?
Our standard supply is high-quality compatible parts that match or exceed OEM specification. Genuine OEM is available on request.
Will you tell me if a unit isn’t worth repairing?
Yes. If refurbishment doesn’t make sense, we’ll explain why and discuss replacement options.
What do I get after a service?
A written service report covering the work done, component condition and our recommendations.
Get in touch
Let’s look at your unit
Send the nameplate details and a description of the problem to get started.